A new Service Charter has been launched at the University of Lagos by the Vice-Chancellor, Professor Folasade Ogunsola, FAS.
The charter was launched on Wednesday, December 7, 2022 at the Opening Ceremony of the 3rd Quarter 2022 National Universities Commission Parastatal SERVICOM Committee (NUC-PSC) Meeting, hosted by UNILAG.
Speaking at the event, the Vice-Chancellor declared the readiness of the University to cement its reputation as an education service provider of note.
“This Service Charter is the tool for measuring service provision in UNILAG and for holding our service providers accountable for their actions and deliverables. It will be the benchmark for service provision in the university by which all members of staff, both teaching and non-teaching, will be assessed for commendation and continued capacity development. At the University of Lagos, we are conscious of our role as an education service provider of global repute, and we shall not relent in our effort to solidify on that”, she said.
SERVICOM Vanguards
Inauguration of the SERVICOM Vanguards
The Vice-Chancellor also inaugurated the UNILAG SERVICOM Vanguards, a group of students recruited by the Quality Assurance/SERVICOM Unit to bolster the ranks of its Quality Assurance Officers. They are to popularize the work of SERVICOM among their fellow students and serve as a link between students and the Quality Assurance Office.
“You are members of this Vanguard because we believe that you can do it”, the Vice-Chancellor charged them.
“We shall be expecting a lot from you, just as we shall be giving you all the support that you need to function in your noble assignment. Therefore, brace up for the challenge ahead.”
Badge of Honour for the VC
A highlight of the event was the decoration of the Vice-Chancellor with a SERVICOM Badge of Honour by the Quality Assurance / SERVICOM Unit, on account of which she pledged her devotion to the cause of quality service delivery in the University of Lagos.
A new Service Charter has been launched at the University of Lagos by the Vice-Chancellor, Professor Folasade Ogunsola, FAS. The
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The Quality Assurance Unit of the University of Lagos oversees; Quality Assurance Matters, SERVICOM– Service Delivery Matters, Anti-Corruption and Transparency matters. The overall objective of the Quality Assurance system is to continuously promote and improve the quality of the core activities and the institution as a whole.
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