About The Unit

In line with the mission of the University of Lagos, which is “to provide a conducive environment for teaching, learning, research and development, where staff and students will interact and compete effectively with their counterparts globally,” the Quality Assurance & SERVICOM Unit was established in the University on May 12, 2012 under the Office of the Vice Chancellor. To effectively discharge its mandate, the Quality Assurance & SERVICOM Unit is divided into two (2) arms.

Brief History of The Unit

Consequent upon the core provision of Service Compact   with All Nigerians (SERVICOM) established at the Special Presidential Retreat on Service Delivery in Nigeria on 21st March, 2004, which says: “We dedicate ourselves to providing the basic services to which each citizen is entitled in a timely, honest, effective and transparent manner, the Quality Assurance and SERVICOM Unit of the University of Lagos was formally established on May 12, 2012. The pioneer Director and Deputy Director were Prof. Solomon Adewale Okunuga and Dr. Virgy Onyene (now Professor). Meanwhile, Prof. Cecelia Igwilo had doubled as Director of Academic Planning and the unit prior to Prof. Okunuga. The immediate past Director was Prof. L. O. Chukwu while Dr. Dr. S.A. Oladipo was the immediate past Deputy Director. The current Director and Deputy Director are Prof. Grace O. Otinwa and Dr. Solomon O. Azumurana.

Quality Assurance System Operations

The overall objective of the quality assurance system is to continuously promote and improve the quality of the core activities and the institution as a whole. The Internal Quality Assurance System Operates through the following:

  • Internal Policy

The internal Quality Assurance Policy of the University of Lagos deals with strategy, procedures, standards, organization, responsibilities, implementation, monitoring and revision.

  • Monitoring System

Monitoring of Lectures, Monitoring of Examinations, Monitoring of Research Performance, Monitoring of Students progress, drop-out & pass rates, Feedback from Labour market and Alumni

  • Periodic Review

Provision of formal mechanisms for periodic review or evaluation of the quality of core activities of programmes and degrees, research activities and community service using

  • Quality Handbook

The Quality Handbook of the University of Lagos Quality Assurance and SERVICOM Unit documents all regulations, processes, and procedures concerning quality assurance in the institution.

Quality Assurance & SERVICOM Unit Team

Prof. G. O. Otinwa


Professor Grace Otinwa is the current Director, Quality Assurance and SERVICOM Unit, (Office of the Vice Chancellor). Grace Otinwa obtained her Ph.D. in Exercise Physiology from the University of Lagos. She has served as the Head, Department of Human Kinetics & Health Education, University of Lagos (UNILAG). 

E. A. Adegoke

Princ. Assit. Registrar

B.Oseni Esq.

Princ. Assit. Registrar

O. J. Ossai

Data Processing Officer

A. A. Adeiga

Assistant Registrar

S. T. Oluwole

Information Officer

A Iyiade

Senior Exec. Officer

U. U. Nelson

Administrative Assistant

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